Customer complaint handling / customer relationship processing

Browse times：1041     author：admin    time：2019-04-12

1. The third-rate service staff always knows why the customer is not satisfied, and does not know how to satisfy the customer.
2. Second-rate service personnel know why customers are not satisfied, but unfortunately do not know how to make customers satisfied
3. First-class service personnel not only know why customers are not satisfied, but there are always ways to make customers absolutely satisfied.
4. Customer's expectation of service rise, lack of skills of service marketers, passive service demand and insufficient service capacity, and too many employees are lacking, making customer complaints and complaints inevitable
5. Excellent companies are not afraid of complaints. They have convenient and process complaint channels, and they have the backbone of mastery of complaint handling skills, because they know that "one complaint customer is behind 25 unsatisfied customers, if the complaint is handled Good and fast, 95% of customers complaining will continue to buy"
6. Building a leading and efficient complaint handling system and improving the professional complaint handling ability of service marketers has become one of the powerful measures for enterprises to improve customer satisfaction, loyalty and expand customer base.

【Return list】